Kendall Howard, Inc
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Kendall Howard, Inc
What began as an idea in the spring of 2000 has shaped and changed the way companies and installers look at IT furniture, server racks, and rack accessories. With a commitment to exceeding our customer's expectations we began by listening to what installers, IT managers, and network engineers were saying about racks and IT furniture. Rather than doing it the way everyone else does, we charted a path to manufacture more functional, cost-effective, innovative products and solutions that keep up with evolving technology and compete with the flood of imported products. Some people wondered if it could be done. After all, racks and IT furniture are only a small component of your IT infrastructure. At Kendall Howard we consistently prove that you actually can have the best product, with the best customer service, at the best price.
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A very professional organization. Their stock items ship very quicly and arrive as expected. Backorder items have a estimated ship date which understandably can change as the suppliers make things available. When items ship typically the customer will get an invoice and in most cases a seperate email with detailed shipping info like tracking. Although the tracking information updates have greatly improved they are not 100% so at times a item may ship but tracking will not be readily available. The OrderTracking link on the website might show the missing tracking info but the email updates seem to be more reliable. Overall this is a great company, easy to work with, trustworthy and reliable. Customer service I will give my absolute best rating as they are there to help, they do help and they DO NOT under any circumstances give the customer the "run-around". They will gt back to you in a timely manner, usually in hours of your request. They have information that is useful, they answer your question. Quite possibly the best customer service out there. Let me correct that: THE BEST CUSTOMER SERVICE, EVER!!! reseller ratingsMore Reviews
