Cisco Unified Contact Center Express v.11.0 Advanced Quality Manager - Media Only - IP Telephony CCX11AQMMEDKITK9
CCX11AQMMEDKITK9 | Cisco®
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Part Number: CCX11AQMMEDKITK9
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Product Specifications
Cisco Unified Contact Center Express v.11.0 Advanced Quality Manager - Media Only - IP Telephony CCX11AQMMEDKITK9
CCX 11.0 ADV QUALITY MANAGER QTY 1 MEDIA
Manufacturer Part Number: CCX11AQMMEDKITK9
MANUFACTURER NAME: Cisco
MANUFACTURER PART NUMBER: CCX11AQMMEDKITK9
UPC EAN CODE:
LANGUAGE: EN
MARKET:US
General Information: | |
Deliver omnichannel customer experience across channels with consistency and context to your customers while lowering costs with Cisco® Unified Contact Center Express (Unified CCX). This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments. You can choose from three Cisco Unified CCX packages: Standard, Enhanced, and Premium, to better match solution functions with your customer contact interaction management requirements. The Cisco Unified CCX solution is tightly integrated with Cisco Unified Communications Manager, Cisco Business Edition 6000 (BE6000), and Cisco Business Edition 7000 (BE7000). | |
Manufacturer | Cisco Systems, Inc |
Manufacturer Part Number | CCX11AQMMEDKITK9 |
Manufacturer Website Address | http://www.cisco.com |
Brand Name | Cisco |
Product Name | Unified Contact Center Express v.11.0 Advanced Quality Manager |
Product Type | Software |
Product Information: | |
Software Main Type | Network & Communication |
Software Sub Type | IP Telephony |
Software Name | Unified Contact Center Express v.11.0 Advanced Quality Manager |
License Information: | |
License Type | Media Only |
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For support on this product, please contact Cisco. 800-553-6387 www.cisco.com
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Local #: (408)526-4000
Toll Free #: 800-553-6387
Tech Support #: 800-553-2447
Site: www.cisco.com
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Cisco's approach to quality can be condensed down to one phrase: "ensuring our customer success". The information contained in this section will help you to gain a better understanding of Cisco's Business Management System, which allows us to accomplish that success. Cisco's Business Management System is made up of two parts; the Quality Management System and the Environmental Management System.
Cisco Fun Facts
Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley, that develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products. Through its numerous acquired subsidiaries, such as OpenDNS, WebEx, Jabber and Jasper, Cisco specializes into specific tech markets, such as Internet of Things (IoT), domain security and energy management.
Cisco is the largest networking company in the world. The stock was added to the Dow Jones Industrial Average on June 8, 2009, and is also included in the S&P 500 Index, the Russell 1000 Index, NASDAQ-100 Index and the Russell 1000 Growth Stock Index.
Cisco Systems was founded in December 1984 by Leonard Bosack and Sandy Lerner, two Stanford University computer scientists, who pioneered the concept of a local area network (LAN) being used to connect geographically disparate computers over a multiprotocol router system. By the time the company went public in 1990, when it was listed on the NASDAQ, Cisco had a market capitalization of $224 million. Cisco was the most valuable company in the world by 2000, with a more than $500 billion market capitalization
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