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HPE StoreEver LTO-7 Ultrium 15000 External Tape Drive - LTO-7 - 6 TB (Native)/15 TB (Compressed) - 6Gb/s SAS - 5.25" Width - 1/2H Height - External - 300 MB/s Native - Linear Serpentine - Encryption - WORM Support BB874A#ABU
Part Number: BB874A#ABU

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Earlier this morning, I called the number you gave me and spoke with your technical support person (Matt). It was SO incredibly refreshing to speak to an actual person to explain the problem. What a world of difference that makes! Novel concept, I know ... Matt was very helpful (and patient and polite etc), and even called me back (which I didn't expect). Hopefully the problem will be taken care of soon, but in the meantime I wanted to pass along how much I appreciate your having a help line that is actually there to help you. (Funny, I know, but true ...) Again, thank you! Barb Barb
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